How to deal with rude customers…

It's not easy dealing with rude customers especially when you have other things to worry about. Here are some tips to help you get through this type of customer.

Happy customers are your biggest, most loyal advocates.

1. Disarm them with their name

   Refer to them by their name if you know it. This makes them feel valued and more comfortable. I'll make that my priority, Sam' or 'Jane, I appreciate you bringing this to my attention'.

2. Active listening

   Make your customers feel heard by repeating back to them what they said and injecting some empathy. "It must be really frustrating that are in a hurry and we made a mistake with you Coffee. We will try and rectify this as quickly as possible John".

3. It's about them.

   How can they be so rude? When customers are angry, it often is not about you. Allow them to express their frustrations and ensure them that you are doing everything within your power to rectify the situation.

A lot of people can be rude to customers, and it is important for businesses to know how to handle these customers. There are a number of ways that you can deal with rude customers, but the most important thing is not to let them get under your skin and don't take it personally.

Keeping your cool is much harder than the latter.

Could your business benefit from an obligation-free consultation?